Privacy Policy

Last updated: 7 September 2026

ORO di GRANO (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use our website:

https://orodigranoliverpool.co.uk/

It also explains your rights under applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The website is operated by ORO di GRANO, an Italian restaurant located at:

ORO di GRANO
51 Whitechapel
Liverpool
L1 6DT
United Kingdom

For privacy-related enquiries, you can contact us at:

Email: info@orodigranoliverpool.co.uk
Telephone: 0151 440 2112

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide directly

This may include:

Your name
Email address
Telephone number
Subject and message when you contact us
Information provided when making a table enquiry or reservation
Information provided when placing an order
Any other information you voluntarily provide to us

Please do not provide unnecessary sensitive personal information through our website contact forms.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Date and time of visits
Pages visited
Referring website
General information about how you interact with our website

This information may be used to maintain website security, improve website performance and understand how visitors use our website.

3. How We Use Your Information

We may use your personal information to:

Respond to your enquiries and messages
Process restaurant bookings or enquiries
Process food orders where applicable
Contact you regarding your booking or order
Provide customer service
Manage and improve our website
Maintain the security of our website
Deal with complaints or requests
Keep appropriate business and financial records
Comply with legal and regulatory requirements
Prevent fraud or misuse of our services
Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

We will only use your personal information where we have a lawful basis for doing so.

4. Lawful Basis for Processing

Depending on the circumstances, we may process your personal information on one or more of the following lawful bases:

Contract

Where processing is necessary to provide a service you have requested, such as handling a booking or order.

Legal obligation

Where we are required to process or retain information to comply with applicable laws and regulations.

Legitimate interests

Where processing is necessary for the legitimate operation and improvement of our restaurant and website, provided that these interests do not override your privacy rights.

Consent

Where you have given us permission to use your information for a specific purpose, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw your consent at any time.

5. Restaurant Bookings and Orders

If you make a booking, enquiry or order through our website, by telephone, email or through a third-party booking or ordering platform, we may collect information necessary to provide the requested service.

This may include your name, telephone number, email address, booking details and order information.

Where bookings or orders are processed through third-party services, your information may also be subject to that provider’s own privacy policy.

We recommend reviewing the privacy policy of any third-party service you use.

6. Payment Information

Where payments are made online, payment information may be processed by an authorised third-party payment provider.

We do not normally store complete payment card details on our own website.

Payment providers may collect and process payment information in accordance with their own privacy policies and security procedures.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites function correctly and understand how visitors use them.

We may use:

Essential cookies required for the website to function
Analytics cookies to understand website traffic and usage
Preference cookies to remember certain settings
Marketing cookies where applicable and where appropriate consent has been obtained

Where legally required, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of the website.

8. Third-Party Services

Our website may contain links, integrations or services provided by third parties.

These may include services used for:

Restaurant bookings
Online food ordering
Payment processing
Website analytics
Maps and location services
Social media
Advertising
Website security

When you interact with a third-party service, that organisation may process your personal information under its own privacy policy.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

9. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our business or provide services to you.

These may include:

Website hosting providers
IT and technical service providers
Booking platforms
Food ordering and delivery platforms
Payment providers
Website analytics providers
Professional advisers
Legal or regulatory authorities where required by law

Where appropriate, we expect third-party service providers to handle personal information securely and in accordance with applicable data protection laws.

10. International Transfers

Some third-party service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection laws.

This may include using appropriate safeguards or recognised legal mechanisms for international data transfers.

11. How Long We Keep Your Information

We will only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

The length of time information is retained may depend on:

The nature of the information
The reason it was collected
Legal or regulatory requirements
Accounting and tax requirements
The resolution of complaints or disputes
Our legitimate business requirements

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of your information in certain circumstances
Withdraw consent where processing is based on consent

You may also have the right to object to direct marketing at any time.

To exercise your rights, please contact us using the details below.

13. Direct Marketing

If you have agreed to receive marketing communications from us, we may occasionally contact you about restaurant news, offers, events, promotions or other relevant information.

You can unsubscribe from marketing communications at any time.

If you receive an email from us, you can use the unsubscribe option where provided, or contact us directly.

We will not send marketing communications where your consent is required unless we have obtained the appropriate consent.

14. Children’s Privacy

Our website is intended for general use and is not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review and, where appropriate, delete the information.

15. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

16. Links to Other Websites

Our website may contain links to other websites, including booking platforms, delivery services, social media platforms and other third-party websites.

We are not responsible for the privacy practices, content or security of those websites.

We recommend reading the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

The latest version will always be published on this page.

Last updated: 7 September 2026

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

ORO di GRANO
51 Whitechapel
Liverpool
L1 6DT
United Kingdom

Email: info@orodigranoliverpool.co.uk
Telephone: 0151 440 2112

If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
United Kingdom

Website: https://ico.org.uk/

ORO di GRANO
Neapolitan Pizza & Pasta
51 Whitechapel, Liverpool L1 6DT